Privacy Policy

This Privacy Policy describes how Bioflushing ("we", "us", "our") collects, uses and discloses personal information when you visit our website at bioflushing.world or interact with us in relation to our product Asteronil.

We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as the General Data Protection Regulation (EU) 2016/679 (GDPR) where applicable.

1. Who We Are (Data Controller)

Business Name: Bioflushing
Address: 6/17 Carnarvon St, Broome WA 6725, Australia
Phone: +61 459 100 660
Email: writetous-@bioflushing.world
Website: bioflushing.world

2. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Full name, email address, phone number, and postal address provided when you submit an order request or enquiry.
• Order Details: Product preferences, quantities and delivery information.
• Communications: Messages you send to us and our responses.
• Technical Data: IP address, browser type, device type, pages visited and time spent on our site (collected via cookies and analytics tools, subject to your consent).
• Preferences: Cookie consent choices and communication preferences.

3. Legal Bases for Processing (GDPR)

Where GDPR applies, we process your personal data on the following legal bases:

• Contract performance: To process your order request and communicate about your purchase.
• Legitimate interests: To operate and improve our website and services.
• Consent: For analytics and marketing cookies (which you may withdraw at any time).
• Legal obligation: To comply with applicable laws and regulations.

4. How We Use Your Information

We use your personal information to:

• Process and fulfil your order requests for Asteronil;
• Communicate with you regarding your order, enquiry or complaint;
• Comply with our legal obligations under Australian and applicable international law;
• Improve our website, products and services;
• Send marketing communications where you have provided consent and subject to your right to opt out;
• Detect and prevent fraud or misuse of our services.

5. Sharing Your Information

We do not sell your personal information to third parties. We may share your information with:

• Delivery and logistics partners to fulfil your order;
• Payment processing services (if applicable);
• IT service providers who host or maintain our systems;
• Professional advisers (legal, accounting) under strict confidentiality obligations;
• Regulatory authorities as required by law.

Any third parties with whom we share data are contractually required to handle it in accordance with applicable privacy law.

6. International Data Transfers

We are based in Australia. If we transfer personal information outside of Australia or the EEA, we ensure adequate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, or equivalent mechanisms recognised under Australian law.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting or reporting obligations. Order and customer records are typically retained for a minimum of seven (7) years in accordance with Australian tax and consumer law. Analytics data (if consented) is retained for up to 26 months.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request erasure of your data where there is no legitimate reason to continue processing it.
• Restriction: Request that we limit the processing of your data in certain circumstances.
• Portability: Request a machine-readable copy of data you have provided to us.
• Objection: Object to processing based on legitimate interests or for direct marketing purposes.
• Withdrawal of Consent: Withdraw consent for processing at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us using the details in Section 1. We will respond within 30 days. You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or, if you are located in the EU/EEA, with your local data protection authority.

9. Cookies

Our website uses cookies. Please refer to our Cookie Policy for detailed information about the cookies we use, their purposes and how to manage your preferences.

10. Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, alteration or disclosure. These measures include HTTPS encryption, access controls and regular security reviews. However, no internet transmission is entirely secure and we cannot guarantee absolute security.

11. Children's Privacy

Our website and products are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you become aware that a child has provided us with personal information, please contact us so we can delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.